Frequently Asked Questions
Custom Furniture
What kind of custom furniture can I order?
We build everything from beds, tables, couches, and shelves to one-off statement pieces. If you can imagine it, we can design and build it.
How do I place a custom order?
Send us a photo, sketch, or reference idea via WhatsApp, social media, or in-person visit. We’ll provide a quote and design confirmation before production begins.
How long do custom builds take?
Most projects take 7–14 days, depending on complexity and our current workload. We’ll give you an exact timeline when confirming your order.
Can I make changes to my design mid-build?
Design changes are allowed within 24 hours after confirmation. Once work starts, changes are not possible since materials will have been prepared.
Can I visit the workshop during the build?
Absolutely! You’re welcome to stop by, see progress, or request photo updates from our team.
Ready-Made Furniture (Catalogue)
Where can I view your available furniture pieces?
Browse our WhatsApp catalogue or visit minforge.com furniture catalogue to see current items ready for purchase.
Are the catalogue items customizable?
Yes, minor adjustments like color or size can be made at an additional cost.
How quickly can you deliver ready-made furniture?
Ready pieces can be shipped immediately after full payment confirmation.
Metal Fabrication
What kind of metalwork do you do?
We build and fabricate metal frames, doors, gates, and furniture bases in matte black and powder-coated finishes.
Can you combine metal and wood?
Yes. We frequently mix metal and wood for a modern, industrial look — ideal for tables, shelves, and decor.
Do you offer welding or repair services?
Yes, we handle both new builds and minor repairs at our Nyeri workshop.
3D Printing
What can I 3D print at Minforge?
We offer 3D printing for prototypes, decorative pieces, small mechanical parts, and model designs.
Which materials do you use?
PLA and ABS — depending on your project’s durability and finish requirements.
Can you help me design a 3D model?
Yes, our team can create or adjust your design before printing.
Orders & Payments
How much deposit is required to start a build?
A 75% deposit is required before we begin. The remaining balance is due before delivery.
What payment methods do you accept?
We accept M-Pesa, bank transfers, and cash payments at our workshop.
Do you offer refunds or cancellations?
Custom orders are non-refundable once work begins. Ready-made items can be returned within 2 days under specific conditions.
Delivery & Shipping
Do you deliver outside Nyeri?
Yes, we ship across Kenya through your preferred delivery agent.
Who pays for delivery?
Delivery costs are handled directly by the client, but we ensure items reach the courier safely and securely wrapped.
Can I pick up my order instead?
Yes, you can pick up your furniture directly from our workshop.
Warranty & Repairs
Do your products have a warranty?
While we don’t offer formal warranties, every item is crafted for durability.
Do you offer repair services?
Yes, we provide repairs at subsidized rates if you bring the item to our workshop.
Bulk Orders & Collaborations
Do you take bulk or corporate orders?
Yes, we work with businesses, Airbnb owners, and interior designers on bulk orders and outfitting projects.
Do you collaborate with artists or architects?
Absolutely — we love partnerships that combine creativity and craftsmanship.
Have a Question We Haven’t Answered Yet?
Reach out directly and let’s talk about your project. Whether it’s a custom build, a catalogue piece, or a one-of-a-kind idea, our team is ready to help.